Portavadie`s Route Map to Welcoming back our guests

We are truly thrilled to be able to start reopening and to welcome our guests and our crew back. Please note our key dates, which have been made after careful consideration of Scottish Government Guidance. As ever the guidance below may be subject to change. 

 

☑️ Face coverings or exemption lanyards are mandatory in all indoor areas when moving around FACTS

☑️ The Health and Safety of our guests and crew are paramount. 

Monday 26th April 2021

☑️ Marina reopens, showering and restroom facilities available

☑️ Shop 

☑️ Reception 

Friday 30th April 2021

☑️ Luxury Apartments, Cottages, Couple`s Retreats, Motorhome and Campsite book now

☑️ Marina Restaurant and Bar - restrictions will apply. Max 2 households and table of up to 4 (excluding children under 12 - maximum table size 8) - alcohol not permitted to be sold for consumption indoors initially more info

☑️ Outdoor seating is subject to availability and outdoor meeting restrictions. Alfresco dining cannot be pre booked and is only available at lunch subject to weather conditions for dining. Alcohol can be purchased inside and consumed outside from 11am-10pm subject to weather conditions. There are covered areas available.

☑️ Leisure Experience Pools Open (sauna to remain closed) - overnight residents only - must be pre booked - contact us here

☑️ Spa Treatments contact us here

Monday 17th May 

☑️ The Lodge Rooms and Studio Apartments Open

☑️ Marina Restaurant and Bar - alcohol consumption indoors and opening times extend

☑️ 2 households up to 4 adults can meet inside households and therefore book accommodation (excludes kids under 12) 

 

☑️ For shoreside accommodation bookings affected by any covid restrictions contact us here for a 100% refund.

☑️The Lodge Kitchen and Bar and Leisure Cafe will remain closed currently.

 

What to expect from us

The global outbreak of Covid-19 has had a significant impact on how we will travel, move, meet and socialise in the near future. At the outset, our response to this crisis was one of protection and togetherness, ensuring that the health, safety and wellbeing of our guests, our amazing crew, suppliers and local communities remained our number one priority, and that our Resort remained secure and well-maintained, ready for when you, our valued guests, could safely return. That determination to welcome you once again has been the driving force behind our Crew having reshaped certain aspects of our business to ensure that you can enjoy your Portavadie experience comfortably, and safely, as travel and social restrictions ease. We know that the criteria for booking your next break is likely to have changed, and when choosing to stay with us, we can assure you that your priorities regarding social space, cleanliness, care and enjoyment are also at the top of our priority list. We take this responsibility very seriously and as such, we have developed a set of measures designed for everyone’s comfort and safety, and to help put your mind at ease. As a result of these measures, you will notice that some areas within our resort may look slightly different, yet the welcoming, family-feel of Portavadie remains, as ever, unaltered. The commitments we outline here may and will evolve as we continue to navigate this journey with any new recommendations and guidance that come to the fore. Fundamental to all of this, however, is ensuring that when you are ready to return or visit Portavadie, you are, and feel, safe. We look forward to extending a very warm welcome to you, soon. 

 

Enhanced cleaning and sanitising protocols in line with government guidelines, using certified products from leading suppliers. Our cleaning processes have been upgraded and rigorous sanitisation procedures continue to be carried out by our teams throughout our resort, including public areas, bedrooms and our spaces behind the scenes. You will find hand sanitisers for use on arrival and at various locations throughout the resort.

 

Flexible shore side reservations with no quibble cancellations should plans change. We have amended our reservations policy to offer fully flexible bookings with no quibble cancellations and refunds, should your plans unexpectedly change due to Coronavirus Government Guidance.  

Safe spaces and social distancing with signage designed to safely guide and direct. We have established safe social distancing practices, using the appropriate markers and clear signage to help guide our guests and our teams to move safely. With our many buildings and unique spaces, we have made the best use of areas and outdoor terraces, patios and grounds, so that you will feel comfortably distanced from other guests whilst relaxing and enjoying the surroundings.

The Marina Restaurant and Bar will be open daily from 8am for Breakfast, Lunch and Dinner with a varied menu to suit all.  

Guests will be required to book their meal times in advance to enable physical distancing. Tables will be limited to no more than 8 guests on any one table. In our restaurant and lounges we will offer table service only, to avoid you having to approach the bar and reduce the amount of contact with our team. We will also be offering a takeaway service for breakfast, and drinks. Menus will all be available on our new Portavadie App. We respectfully ask guests to be on time for their reservations, if you are running late you may have to wait. The Lodge Kitchen and Bar and Café will remain closed. Our on site shop stocks a wide range of provisions as well as off sales. 

Personal health and safety responsibility requirements for our teams and our guests. Our team members, guests and visitors each have a vital role to play in keeping themselves and those around them, healthy. Our teams are receiving ongoing training regarding standards of cleanliness, health and hygiene and are complying with strict protocols including frequent hand washing, and the use of PPE where appropriate. We ask you to be responsible, follow our guidance and not to come to Portavadie if you feel unwell.