Portavadie`s Care Commitment

Update from Scottish Government effective from Friday 9th October @ 6pm - Monday 2nd November 2020

  •  No alcohol may be sold or consumed indoors in the Restaurant and Bar from 6pm Friday 9th October - Sunday 1st November inclusively.
  •  Alcohol may be sold for consumption outside in line with licensing.
  •  Off sales are available from our on site shop and marina restaurant and bar.
  •  Non resident dining available for lunch but not dinner. All guests staying overnight at the Resort we consider to be residents.
  •  First Minister encourages all accommodation bookings can and should go ahead.

Guidance 24/9/2020

Further to clarification from Scottish Government and subject to continued review and further changes we can now advise :-

☑️ Only 1 household including an extended bubble can stay in any individual accommodation type. A full 100% refund to any affected existing bookings will be given - please call 01700 811075 and select option 2, 8am-5pm daily or email here

☑️ 2 households and up to 6 guests can dine in the Marina Restaurant and Bar

☑️ Only 1 household or extended bubble should travel together

☑️ Face coverings or exemption lanyards are mandatory in all indoor areas.

 

Extended family bubble explained – source Scottish Government 24/9/2020

If you are an adult and you live alone, or if all the others in your household are under 18, you, any children who live with you, and the members of one other household (of any size) can agree to form an 'extended household'. 

Everyone in the extended household will be able to act, and will be treated, as if they live in one household - meaning they can spend time together inside each other’s homes and do not need to stay at least 2 metres apart.

This will allow people who live alone (or those living only with children under the age of 18) to be considered part of another household in order to reduce loneliness, isolation and to provide mutual social support.

 

The global outbreak of Covid-19 has had a significant impact on how we will travel, move, meet and socialise in the near future. At the outset, our response to this crisis was one of protection and togetherness, ensuring that the health, safety and wellbeing of our guests, our amazing crew, suppliers and local communities remained our number one priority, and that our Resort remained secure and well-maintained, ready for when you, our valued guests, could safely return. That determination to welcome you once again has been the driving force behind our Crew having reshaped certain aspects of our business to ensure that you can enjoy your Portavadie experience comfortably, and safely, as travel and social restrictions ease. We know that the criteria for booking your next break is likely to have changed, and when choosing to stay with us, we can assure you that your priorities regarding social space, cleanliness, care and enjoyment are also at the top of our priority list. We take this responsibility very seriously and as such, we have developed a set of measures designed for everyone’s comfort and safety, and to help put your mind at ease. As a result of these measures, you will notice that some areas within our resort may look slightly different, yet the welcoming, family-feel of Portavadie remains, as ever, unaltered. The commitments we outline here may and will evolve as we continue to navigate this journey with any new recommendations and guidance that come to the fore. Fundamental to all of this, however, is ensuring that when you are ready to return or visit Portavadie, you are, and feel, safe. We look forward to extending a very warm welcome to you, soon. 

 

Enhanced Cleaning

 

Enhanced cleaning and sanitising protocols in line with government guidelines, using certified products from leading suppliers. Our cleaning processes have been upgraded and rigorous sanitisation procedures continue to be carried out by our teams throughout our resort, including public areas, bedrooms and our spaces behind the scenes. You will find hand sanitisers for use on arrival and at various locations throughout the resort.

 

Flexible Reservations

 

Flexible shore side reservations with no quibble cancellations should plans change. We have amended our reservations policy to offer fully flexible bookings with no quibble cancellations and refunds, should your plans unexpectedly change due to Coronavirus Government Guidance. For guests who have made reservations directly with us prior to 25th June 2020 you will receive a 10% discount on your Bed and Breakfast Accommodation Rate, which will be applied to your reservation should your stay dates be affected by Spa and Leisure closer due to Government Guidance. (this excludes 3rd Party bookers such as Booking.com or Expedia). 

 

Social Distancing

 

Safe spaces and social distancing with signage designed to safely guide and direct. We have established safe social distancing practices, using the appropriate markers and clear signage to help guide our guests and our teams to move safely. With our many buildings and unique spaces, we have made the best use of areas and outdoor terraces, patios and grounds, so that you will feel comfortably distanced from other guests whilst relaxing and enjoying the surroundings.

 

Dining Options

 

The Marina Restaurant and Bar will be open daily from 8am-10pm (to comply with Scottish Government Covid19 Law), for Breakfast, Lunch and Dinner with a varied menu to suit all.  

Guests will be required to book their meal times in advance to enable physical distancing. Tables will be limited to no more than 6 guests on any one table. In our restaurant and lounges we will offer table service only, to avoid you having to approach the bar and reduce the amount of contact with our team. We will also be offering a takeaway service for breakfast, lunch and dinner and drinks. Menu`s will all be available on our new Portavadie App. We respectfully ask guests to be on time for their reservations, if you are running late you may have to wait. The Lodge Kitchen and Bar and Café will remain closed. Our on site shop stocks a wide range of provisions. 

Personal Health

Personal health and safety responsibility requirements for our teams and our guests. Our team members, guests and visitors each have a vital role to play in keeping themselves and those around them, healthy. Our teams are receiving ongoing training regarding standards of cleanliness, health and hygiene and are complying with strict protocols including frequent hand washing, and the use of PPE where appropriate. We ask you to be responsible, follow our guidance and not to come to Portavadie if you feel unwell.

Spa and Leisure

Spa Treatments - reopening

We are thrilled to announce we are now taking Spa treatment bookings.

click here for more information

 

Spa and Leisure Experiences including gym 

Leisure Experience re-opening Tuesday 8th September.

Spa Experience closed for now.....

Pre booking essential. 

Please note we will be unable to take any day non resident bookings. 

For more information on booking and current guidance click here 

We look forward to welcoming you soon.