Portavadie Update

Here at Portavadie, Loch Fyne we are closely monitoring the current and fast changing situation with Covid-19. We remain open to Dining, Spa and Leisure, the Marina and overnight guests and we are doing everything we can to provide a safe and healthy environment for our team and visitors.

What we are doing

·         Increased disinfecting of surfaces which are touched frequently – door handles, the front desk and toilets etc.

·         Colleagues have been provided with hand sanitiser and we are necessitating extra hand washing.

·         Guidelines are in place for team members not to come into work if they feel unwell or show any symptoms of Covid-19.

 

We ask guests to please follow the official NHS guidelines  in avoiding the virus:

·         Wash your hands with soap and water often – do this for at least 20 seconds

·         Always wash your hands when you get back to the property after being out

·         Use hand sanitiser gel whilst you are out and about if soap and water are not available (if and when possible)

·         Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

·         Put used tissues in the bin immediately and wash your hands afterwards

·         Try to avoid close contact with people who are unwell

Should you show any symptoms of Covid-19 please do not come to the Resort.

Flexible Travel Policies

We have put new policies in place to help ease the stress of uncertainty.

Should you already have a booking with us but wish to amend or cancel your booking the following applies:

50% Deposit Rates
If you have paid a 50% deposit and your booking is taking place any time from 17th March until 30th April 2020, you may change your dates within a 12-month period. An uplift to cover any additional rate increases of up to a maximum of 125% of the original Bed and Breakfast amount will be applied with any balance payable on departure.

Those People in High Risk Categories

Anyone with the party aged 70+

Anyone with the party with underlying health issues  

Anyone with the party who is a pregnant mother

Should any of the above categories be travelling with you or your group we will refund your deposit in full.

We will continue to monitor the government advice and place our team and guests safety as our top priority.

Thank you

Lastly, we would like to thank you for your support during these unprecedented times and wish you and your loved ones good health, during these most challenging of times.